This English translation is provided for convenience only. In case of discrepancy, the Italian version prevails.
Last updated: August 2026
The website systemialab.it and the services described herein are offered by:
| Name | Ing. Michele Mocciola — Systemia Lab |
|---|---|
| VAT number | IT01248670521 |
| Website | systemialab.it |
| Contact | contact form on systemialab.it |
Hereinafter this party is referred to as “the Provider”; whoever requests or purchases the services is referred to as “the Client”.
These Terms of Service govern the use of the website systemialab.it and the contractual relationship between the Provider and the Client concerning technical and digital marketing consulting services, including in particular:
Browsing the website and submitting the contact form do not constitute the conclusion of a contract: the form serves solely to request information or a quote.
The contract is concluded when the Client accepts in writing, including by email, a quote or work proposal prepared by the Provider. The accepted quote specifies the activities to be performed, the expected timeline, the fee and any special conditions.
In the event of conflict between the accepted quote and these Terms, the provisions of the quote prevail. Information, examples and indicative prices published on the website are for illustrative purposes only and do not constitute an offer to the public pursuant to Art. 1336 of the Italian Civil Code.
The Provider undertakes to:
Unless otherwise agreed in writing, the engagement constitutes an obligation of means and not of result: the Provider undertakes to perform the activities in a workmanlike manner, not to guarantee a specific volume of leads, sales or rankings.
The Client undertakes to:
The fees are those set out in the accepted quote. Unless otherwise agreed:
The budget paid to advertising platforms (for example Google or Meta) is excluded from the Provider's fee, unless the quote provides otherwise.
In the event of late payment, default interest applies as provided by Italian Legislative Decree 231/2002 on commercial transactions. If a written reminder remains unanswered for 15 days, the Provider may suspend the ongoing activities by notifying the Client.
The term is the one specified in the quote. Ongoing services are for an indefinite term and either party may withdraw with 30 days' written notice, without having to state a reason.
In the event of withdrawal, the activities already performed and the expenses already incurred or irrevocably committed up to the effective date of withdrawal remain payable; the Provider refunds any portion of the fee paid in advance and not yet accrued.
Either party may terminate the contract with immediate effect, pursuant to Art. 1456 of the Italian Civil Code, in the event of a serious breach by the other party not remedied within 15 days of written notice, in particular for non-payment or repeated failure to deliver the necessary materials.
If the Client is a consumer within the meaning of Italian Legislative Decree 206/2005 and the contract is concluded at a distance, the 14-day right of withdrawal provided by Articles 52 et seq. of the Italian Consumer Code applies. If the Client requests that performance begin during that period, in the event of withdrawal the Client shall pay an amount proportionate to the activities already performed.
The activities may require the use of third-party platforms (for example Google Ads, Meta, email delivery services, hosting, CRM, automation tools). Such services are governed by the terms of their respective providers, which the Client accepts directly.
The Provider is not liable for account suspensions or deactivations, changes to policies or costs, malfunctions or algorithm changes decided by such platforms, unless they result from the Provider's own breach.
The content, trademarks, data and materials provided by the Client remain the property of the Client.
Upon full payment of the fee, the Client acquires the right to use, without time limits and for its own business, the deliverables created specifically for it: texts, layouts, configurations, automation workflows and campaign materials.
The know-how, working methods, templates, scripts and reusable components, whether pre-existing or developed for general use, remain the exclusive property of the Provider; the Client is granted a non-exclusive, non-transferable licence to use them, limited to the purposes of the engagement.
Third-party software and libraries remain subject to their respective licences.
Unless the Client objects in writing, the Provider may list the Client's name and logo among its references, without disclosing confidential data or unauthorised numerical results.
Each party undertakes to keep confidential any non-public information it learns in connection with the relationship — financial data, customer lists, strategies, access credentials, campaign results — and not to disclose it to third parties or use it for purposes unrelated to the engagement.
This obligation does not apply to information that is already public, known to the party before disclosure, or whose disclosure is required by law or by a competent authority, and it remains in force for three years after the end of the relationship.
The processing of personal data collected through the website is described in the Privacy Policy.
Where, in performing the engagement, the Provider processes personal data on behalf of the Client — for example contacts collected through forms or campaigns — the Client acts as Data Controller and the Provider as Data Processor: the parties sign the agreement required by Art. 28 of Regulation (EU) 2016/679.
The Provider is liable for direct damages caused by its own fault in performing the engagement. Except in cases of wilful misconduct or gross negligence, to which no limitation applies, the Provider's total liability is limited to the amount of fees actually received in the twelve months preceding the event that caused the damage.
In any case, except for wilful misconduct or gross negligence, indirect damages such as loss of profit, loss of business opportunities or loss of data not attributable to the Provider are excluded.
The limitations set out in this article do not apply where prohibited by law, in particular in relationships with consumers.
Neither party is liable for failure or delay in performance due to causes beyond its control, such as prolonged network or power outages, failures of infrastructure providers, orders of public authorities or natural events. The affected party shall promptly notify the other party.
The Provider may update these Terms by publishing the current version on this page, with an indication of the update date. Relationships already in progress remain governed by the Terms in force at the time the quote was accepted, unless otherwise agreed in writing between the parties.
Communications between the parties relating to the contract are valid if sent by email to the addresses specified in the quote. In the absence of an active quote, the Provider can be reached through the website's contact form.
The contract is governed by Italian law.
Any dispute concerning the interpretation or performance of these Terms shall fall under the exclusive jurisdiction of the court of the place where the Provider has its registered office.
If the Client is a consumer, the mandatory jurisdiction of the court of the place of the Client's residence or elected domicile remains unaffected, pursuant to Art. 66-bis of Italian Legislative Decree 206/2005.
The invalidity of any single clause does not affect the validity of the remaining clauses. Tolerance of a breach does not constitute a waiver of the right to enforce it in the future. The Client may not assign the contract to third parties without the Provider's written consent.